Credits

Script, Module Production, Design and Development by MediaFace.

Live Action Sequences shot and edited by Donna Santos Studio.

Live actors:

Carol and Stephanie (voice): Eleonora Dimakos
Bill and Shane (voice): Steve Kasan
Barry: Barry Kuntz

Voice overs:

Narrators: Deb Munro and Paul Milando
Arun: Anil Maharaj
Chantelle: Stephanie Hall
Josie: Jennifer Ward
Mike: Chris McCloy

Music: Royalty-free music from PremiumBeat.com.

Sourced Images:

Introduction: Photo by Fabio Rodrigues on Unsplash.

First Impressions: Photo by Christina @ wocintechchat.com on Unsplash.

Communication Skills – Non-Verbal Communication: Photo by Tamarcus Brown on Unsplash.

Communication Skills – Verbal Communication: Photo by LinkedIn Sales Navigator on Unsplash.

Communication Skills – Digital Communication: Photo by Christina @ wocintechchat.com on Unsplash.

Purpose-Driven Leadership: Photo by Amy Hirschi on Unsplash.

Bringing it All Together: Photo by Taylor Grote on Unsplash.

All other images in quizzes, etc, royalty-free from Shutterstock.

Works Cited

Arruda, W., & Dixson, K. (2007). Career Distinction: Stand Out By Building Your Brand. John Wiley & Sons.

Cain, S. (2013). Quiet: The Power of Introverts in a World That Can’t Stop Talking. New York: Broadway Books, an imprint of the Crown Publishing Group, a division of Random House.

Center For Talent Innovation. (2012). Executive Presence.

Christakis, N. A., & Fowler, J. H. (2011). Connected: The surprising power of our social networks and how they shape our lives. New York, NY: Back Bay Books.

Comaford, C. (2013, November 07). Hijack! How Your Brain Blocks Performance. Retrieved from https://www.forbes.com/sites/christinecomaford/2012/10/21/hijack-how-your-brain-blocks-performance/#169456b52b7b

Cuddy, A. (2015). Presence: Bringing your boldest self to your biggest challenges. Little, Brown and Company.

Cuddy, A. J., Fiske, S. T., & Glick, P. (2008). Warmth and Competence as Universal Dimensions of Social Perception: The Stereotype Content Model and the BIAS Map. Advances in Experimental Social Psychology, 61-149.

Cuddy, A. J., Glick, P., & Beninger, A. (2011). The dynamics of warmth and competence judgments, and their outcomes in organizations. Research in Organizational Behavior, 31, 73-98.

Ekman, P. (n.d.). Micro Expressions. Retrieved from https://www.paulekman.com/resources/micro-expressions/

Glaser, J. E. (2007). Creating WE: Change I thinking to We thinking ; build a healthy, thriving organization. Avon, MA: Platinum Press/Adams Media.

Glaser, J. E. (2016). Conversational intelligence: How great leaders build trust and get extraordinary results. Brookline, MA: Bibliomotion.

Goleman, D. (2010). Emotional intelligence: Why it can matter more than IQ. London: Bloomsbury.

Goudreau, J. (2012, January 26). The Secret Power Of Introverts. Forbes.

Hamermesh, D. S. (2013). Beauty pays: Why attractive people are more successful. Princeton, NJ: Princeton University Press.

Heide, B. V., D’Angelo, J. D., & Schumaker, E. M. (2012). The Effects of Verbal Versus Photographic Self-Presentation on Impression Formation in Facebook. Journal of Communication, 62(1), 98-116

Hogshead, S. (2016). Fascinate: How to make your brand impossible to resist. New York, NY: Harper Business.

Ibarra, H., & Hunter, M. L. (2007, January). How Leaders Create and Use Networks. Harvard Business Review.

Koekemoer, L., & Bird, S. (2004). Marketing communications. Lansdowne, South Africa: Juta Academic.

Lieberman, M. D. (2007). Social Cognitive Neuroscience: A Review of Core Processes. Annual Review of Psychology, 58(1), 259-289.

Maister, D. H., Galford, R. M., & Green, C. H. (2001). The Trusted Advisor. New York: Free Press.

Llopis, G. (2013, April 08). Personal Branding Is A Leadership Requirement, Not a Self-Promotion Campaign. Retrieved from https://www.forbes.com/sites/glennllopis/2013/04/08/personal-branding-is-a-leadership-requirement-not-a-self-promotion-campaign/

Mehrabian, A. (1972). Non verbal Communication. Aldine-Atherton.

Mehrabian, A. (1981). Silent Messages: Implicit Communication of Emotions and Attitudes. Wadsworth.

Mehrabian, A. (1977). Silent messages. Belmont, CA: Wadsworth.

Minto, B. (2010). The pyramid principle: Logic in writing and thinking. London: Financial Times Prentice Hall.

Monarth, H. (2010). Executive presence: The art of commanding respect like a CEO. New York: McGraw-Hill.

Morris, D. (1989). Manwatching: A field guide to human behavior. London: Grafton Books.

National Soft Skills Association, National Soft Skills Association, & NSSA. (2016, August 02). Examination of Technical Skills Training-Hard Skills vs. Soft Skills. Retrieved from https://www.nationalsoftskills.org/examination-of-technical-skills-training-hard-skills-vs-soft-skills/

Naumann, L. P., Vazire, S., Rentfrow, P. J., & Gosling, S. D. (2009). Personality Judgments Based on Physical Appearance. Personality and Social Psychology Bulletin, 35(12), 1661-1671.

Patterson, K., Grenny, J., McMillan, R., & Switzler, A. (2012). Crucial conversations: Tools for talking when stakes are high. New York: McGraw-Hill.

(2003). RCMP Gazette, 65(3).

Reardon, K. K. (2002). Secret handshake. New York: Random House International.

RoAne, S. (2014). How to work a room: The ultimate guide to making lasting connections, in person and online. New York: William Morrow.

Rock, D. (2008). SCARF: A brain-based model for collaborating with and influencing others. SCARF: A Brain-based Model for Collaborating with and Influencing Others. First Published in the NeuroLeadership Journal.

Rock, D. (2009). Your brain at work: Strategies for overcoming distraction, regaining focus, and achieving all day long. New York: Collins Business.

Singal, J., & Dahl, M. (2016, September 30). Here Is Amy Cuddy’s Response to Critiques of Her Power … Retrieved from https://www.thecut.com/2016/09/read-amy-cuddys-response-to-power-posing-critiques.html

Wezowski, P., & Wezowski, K. (2012). The Micro Expressions Book for Business: How to read facial expressions for more effective negotiations, sales and recruitment. New Vision.

V sign. (2018, November 05). Retrieved from https://en.wikipedia.org/wiki/V_sign

Vohs, K. D., Baumeister, R. F., Schmeichel, B. J., Twenge, J. M., Nelson, N. M., & Tice, D. M. (2008). Making choices impairs subsequent self-control: A limited-resource account of decision-making, self-regulation, and active initiative. Journal of Personality and Social Psychology, (94), 883-898.